1. Scope
   This policy explains how refund requests are reviewed for digital teaching resources focused on school-level electricity, including lessons, simulations, worksheets, question banks, guides, and project packs, and related instructional materials for teachers. It applies to items delivered electronically through download links, portals, or license codes. Nothing is shipped and nothing is physically returned.
2. Nature of Digital Delivery
   Access is provided after checkout by email link or account dashboard. Because distribution is digital, most concerns are solved by reissuing links, providing alternate formats, or restoring permissions rather than processing a return.
3. Intended Educational Use
   Resources support classroom instruction, homework, and individual study. Topics include circuits, Ohm’s Law, electromagnetism, safety, renewable generation, and sensors. Teachers may project materials, assign activities, and print pages for class use consistent with the license for each product.
4. Access and Technical Support
   If a link fails, a file is corrupted, or permissions are missing, support will re-enable access after verifying the order email and item name. Common fixes include fresh download links, restored portal access, or alternate file types such as Google Slides instead of PPTX. For simulations, support can recommend compatible browsers or a lightweight mode when available.
5. Duplicate Purchases
   When the same item has been purchased more than once in error, the duplicated transaction can be addressed after confirmation of order numbers and the purchasing email. A frequent remedy is converting the extra instance into credit for another electricity resource of the same value.
6. Unauthorized Transactions
   If you suspect a purchase occurred without your authorization, contact support with the order number and any related emails. Access credentials connected to the disputed transaction may be disabled while the situation is reviewed, and new links can be issued to the verified account holder once ownership is confirmed.
7. Compatibility and Accessibility
   Materials are created for commonly available software and devices used in schools. If you cannot open a file or a simulator does not run on the approved classroom browser, support can provide an alternate version, a print-friendly packet, or guided screenshots that meet the same learning goals. Upon request, high-contrast worksheets, captions or transcripts, and keyboard-navigable documents can be provided where appropriate.
8. Learning Management Systems and Firewalls
   Some districts limit external links or block downloads from unfamiliar domains. If your LMS or firewall interferes with access, support can supply whitelisted links, offline packages, or zipped folders for uploading to classroom systems.
9. Updates and Revisions
   From time to time, electricity lessons are updated to improve clarity or add variants. Purchasers receive the most recent files for the same product when updates are posted. When a resource is substantially reorganized, a change log summarizes what moved and how to find it.
10. Classroom Licenses and Sharing
    Unless otherwise stated, a standard license permits use by one teacher and their current students. Files may be printed or distributed to enrolled learners through a secure classroom platform. Sharing links publicly, posting entire resources to open sites, or redistributing editable masters to other staff without a license is not permitted. Department, school, or district licensing can be arranged on request.
11. Academic Integrity and Student Safety
    Assessments and answer keys are intended for responsible instructional use. Teachers should store keys in restricted locations and rotate question banks between classes. Student-facing simulations and videos avoid unsafe practices, exclude mains electricity activities, and emphasize supervision and sensible battery care.
12. What to Include in a Support Request
    For fast assistance, include the order number, purchasing email, product title, a brief description of the problem, and relevant screenshots or error messages. For LMS issues, note the system name and whether student or staff accounts are affected. For file problems, include device type, operating system, and browser version.
13. Troubleshooting Steps You Can Try First
    Clear the browser cache and try an incognito window. Confirm your district allows downloads from the link domain. Test another browser or device. For PDFs, update your reader or open in a web viewer. For slides, try the Google Slides version if PPTX fails. For spreadsheets, select “Make a copy.”
14. Resolution Approaches We Use
    Where possible, issues are solved by restoring access or exchanging formats rather than treating a digital file as a return. Options include reissuing links, enabling portal access, converting files, swapping in an equivalent electricity lesson that meets the same objective, or placing a credit on the account for later selection. If a duplicate charge is confirmed, the duplicated portion can be corrected after verification.
15. Limitations
    Digital resources are educational and do not replace statutory safety policies, local curriculum standards, or professional judgment. Examples and simulations are illustrative, and device behavior may differ from real components. Hands-on tasks are designed for low-voltage exploration and should never involve mains wiring. Classroom activities remain the responsibility of the supervising educator and institution.
16. Privacy and Student Data
    Most resources require no student personal data beyond standard classroom use. If a product includes optional progress tracking or formative check-ins, teachers can anonymize entries by directing learners to use initials or non-identifying codes. Support can advise on privacy-preserving setups when requested.
17. Communication and Next Steps
    Support aims to provide clear, practical guidance that gets teaching back on track. After your message is reviewed, you will receive instructions tailored to the resource, along with replacement links or compatible versions when appropriate. If your needs are better met by a different electricity item, options can be suggested to keep your class objectives on track.
18. Policy Changes
    This policy may be refined as platforms evolve, school technology shifts, or new formats are introduced. The current version is posted with the checkout documents and applies to digital resources under the electricity strand for elementary and secondary education.